FAQ'S (Nûby India) >> General questions
Q: What is Nuby ?
Ohh! There are so many:
- World's most trused infant products brand with presence in 125 countries.
- offers a wide range of feeding, teething, soothing, and medical products.
- Nuby is sold across all baby speciality outlets,pharmacy chains and lifestyle stores.
- Focuses on creating new concepts and new products with new and medically beneficial materials.
- Nûby products have attained prestigious awards for design, function and market excellence.
- The foremost objective of the company has always been to produce the best and safest products for the children of the world by being techno driven and innovation centric.
Q: Where can I buy Nûby products? Can I order them here?
Nûby™ products not only bought directly on this site but also In order to find shops or retailers in your region, please go to the Nûby Worldwide section and look for your country.
Q: What is purple & turtle ?
In SAARC countries the product range is exclusively sold under the brand umbrella of PurpleTurtle.
Q: How can I contact you?
If you prefer to call us for order status & placing orders only, please call 011-4050814 Mon-Friday 9:30 AM - 6:30 PM
.For all other inquiries, please use the e-mail us at : info@ral.co.in or
contact us
Q: How can I track my order?
You can easily track the progress of your order by visiting e-commerce section of our site . Please be sure to track your order through the carrier specified in your emailed shipment notification.
Q: When can I expect my order to arrive?
Please check each individual product page for estimated shipping times.
Ground shipping time will usually be 3 to 7 business days after the order is shipped, depending on where you live.
Please allow 7-10 business days after that to receive your order.
Orders received after 12:00 PM will be processed the following business day.
Orders submitted with the wrong billing information will need verification and therefore will be delayed, the above shipping policies will not apply. We ask that you please enter your billing address & phone # exactly as stated on your credit card statement so that your order may be processed efficiently.
Q: How do I cancel an order?
We ask that you please make sure that your order is correct prior to submitting it to us. Once you place your order our systems begin processing. Should you need to cancel your order for any reason, please email us immediately at info@ral.co.in If an order is canceled after 1 hour, the customer is responsible for a 10% cancellation fee.We will make every effort to stop the items from being shipped. However, once the order is processed or is in transit, we will be unable to change or cancel your order, thus you will need to follow the Return Policy procedures stated below to return the items for exchange or refund.
Q: What if I have other questions about my order?
Q: My Item(s) arrived damaged. What do I do?
Nuby.in strives to ship your package in good condition. Unfortunately, packages may be damaged during the shipping process after leaving Nuby.in store. If your order arrives at your door damaged, broken or defective, we will either replace the broken parts if possible or ship out a new one at our discretion and completely at our expense. Please be sure to inspect your item(s) for concealed damage if you do not plan on using it immediately. We are unable to accept cancellations on merchandise after it arrives damaged, but we will make every effort to make the product right.
Please E-mail our customer service department within 7 days of the delivery date to report the damage. Please be sure to E-mail information such as your order #, model number, serial number and any part numbers available. Please allow up to 48 hours for a response. We will not be able to replace damaged merchandise if we are not notified within 7 business days of the delivery date. This applies to canceling and returning a damaged item as well. We will continue to make every effort to get you individual replacement parts.
Requests for replacement parts will be processed as quickly as possible. Please note that we are not able to express ship replacement pieces.
Q: How do I return an item?
The return request must be sent to us in writing. Please email our Customer Service Department at info@ral.co.in with the following information requesting a refund or exchange:
- Order number
- Product number and/or name
- Reason for return
- Note type of return (Refund, Exchange, Replacement)
Q: How are shipping charges calculated?
By simply placing your item(s) in your shopping cart and clicking 'Check Out', then it will show your shipping information, you will see your exact shipping charges before your order is placed. At this point you still have the option to either continue to place your order or cancel it.
Q: Do you ship internationally?
Nuby.in sincerely regrets that it is currently unable to process and ship International orders (Out of India),We appreciate your understanding and thank you for shopping at Nuby.in.
Q: Do you offer secure online shopping?
Nuby.in is committed to earning and keeping your trust. We understand the need for our members' personal information to remain secure and private, and therefore have implemented industry-recognized safeguards to protect your personal information.
Every time you send us your credit card number and your billing and shipping information, we use the industry-standard Secure Sockets Layer (SSL) technology to prevent the information from being intercepted. This means that no one else can read it while it is being transmitted over the Internet. Credit card numbers are encrypted and forwarded to a third party authorization company. No one has access to your credit card information and it is kept secure at all times.
For your security, your credit card information is solely used for authorization purposes. We will not keep a record of your credit card number In any case.
Q: What is your return policy?
if for whatever reason, you are not completely satisfied with your Nuby.in purchase, you may return UNUSED, RESALABLE, returnable products to us for a refund or exchange, provided you notify us and we receive the item back in our warehouse within 15 days of the original date of delivery. Special orders and custom orders are non returnable, exchangeable or cancelable.
Q: When will I receive a refund for my return?
Once the package is picked up from your location, it could take 3 to 7 days to return the item back to our warehouse. We will exchange or issue credit within 14 business days of receiving items.
Q: Will I be charged sales tax?
As Nuby.in operates all over India , And sales tax can differ from one state to other therefore applicable tax laws in their state will be imposed accordingly.
Q: Do you have a catalog that I can order?
Currently we do not offer a print catalog, but feel free to shop online or email us at: info@ral.co.in
Q: What are your business hours?
Our Business hours are --- Mon-Friday 9:30 AM - 6:30 PM
Q: What methods of payment do you accept?
We gladly accept Visa, MasterCard issued by banks within the India.
We also process orders requesting COD.
We charge your credit card once the order is processed. All credit card orders are subject to verification and approval by the card-issuing bank.